Who can assist you?

Resource: Upline Directors, Executive Directors, and Platinum Executive Directors

For Questions About:

  • How to build Your Organization
  • How to get paid and promoted quickly
  • Assistance on what business tools to use
  • Information on Private Business Receptions (PBR's) or Private Conference Calls (PCC's)
  • Information on how to close a sale
  • Assistance with level advancement
  • Information on retention - tips on improving retention, answers to questions about retention
  • Field Training

How can you contact us?

You can contact Your Upline Director, Executive Director or Platinum Executive Director for assistance via phone or email. This contact information can be located by visiting My Statistics!

You can also access contact information for Your Field Trainers here!

Resource: Field Leaders

For Questions About:

  • Business Briefings
  • Super Saturdays and Advance Product Trainings (APT's)
  • Certification classes in Your area

How can you contact us?

You can contact Your Field Leaders for assistance through email by locating their contact information via the Field Leader List in the AOBO!

Resource: LegalShield Associate Support on Facebook

For Questions About:

  • FAQ's
  • Rebuttals
  • Posts to share on Your Facebook page
  • Topics to discuss with other Associates

How can you join?

Join the Facebook group LegalShield Associate Support today!

Resource: LegalShield Associate Success on Facebook

For Questions About:

  • Posts to share on Your Facebook page
  • Highlights of local events
  • Recognition posts for you and your team members

How can you join?

Join the Facebook group LegalShield Associate Success today!

Resource: Associates Only Back Office

For Questions About:

  • Personal & Organizational business reports
  • Commission Statements
  • Associate Licensing information & requirements
  • Information on incentives and promotions
  • Information on business in processing
  • Web Shows/Events/Calls - weekly & monthly
  • Learning Management System (LMS) access
  • States & Provinces at a Glance
  • B2B specific information

How can you locate this?

Log in to Your Associates Only Back Office (AOBO) today and use the available search function to locate information on each of these topics!

Associate Services

Available 7am to 7pm CDT Monday through Friday.

Associates Only Back Office (AOBO), Counters, Emails, Technical Support, Small Business Marketing
Email - associateservice@legalshield.com
Chat via AOBO - online.legalshield.com

Broker information
Email - broker@legalshield.com

Field Leadership information
Email - fieldleaders@legalshield.com

Incentives and Promotions
Email - associateintake@legalshieldcorp.com
Associate Intake Form

Licensing
Email - licensing@legalshield.com

Performance Club
Email performanceclub@legalshieldcorp.com

Platinum Executive Directors
Email platinumservices@legalshield.com

Special Forces
Email executivedirector@legalshield.com

Suggestions
Email esuggestions@legalshield.com

Social Media - Facebook: LegalShield Associate Support, LegalShield Associate Success
Email socialmedia@legalshield.com

Technical Support Request Form

Technical Support

Associate Services can also be reached by phone at 580-436-7424

Client Services

Available 7am to 7pm CDT Monday through Friday.

Existing group accounts, Billing, Setting up a new group account, LegalShield@Work, Conservation
Email clientservices@legalshieldcorp.com

Jamie Anderson - VP of Client Services
jamieanderson@legalshieldcorp.com
Client Services can also be reached by phone at 800-876-0030

Trainer Support / Training & Associate Development

Available 8am to 5pm CDT Monday through Friday.

B2B Training Questions, Support for Field Trainers, Market Trainers, Certification Trainers, Training Schedules
Email trainersupport@legalshieldcorp.com

Training feedback, suggestions, or questions
Email trainingfeedback@legalshieldcorp.com

Marketing Services


Advertising (print)
Email adapprovals@legalshieldcorp.com

Advertising (web), redirect requests, website review, Social Media advertising/marketing, Public Relations, guidance compliance
Email webapprovals@legalshieldcorp.com

Quality Services


Provider Concerns
If a member feels they are not receiving the benefits provided by their membership please complete the Provider Law Firm and Attorney Concern Form.

Associate Concerns
If an Associate (upline, downline, or even outside of your team) is conducting business in a manner that you feel does not meet LegalShield's ethical standards, please submit these concerns by completing the Independent Associate Concern Form.

Member Services

Available 7am to 7pm CDT Monday through Friday.

LegalShield Membership
Updates, Payment Changes, General Membership Inquiries, Emergency Access, Member Retention
Email memberservices@legalshield.com
Chat via Members Only at mylegalshield.com
Technical Support Request Form - http://connect.legalshield.com/supportticket

IDShield Membership
Updates, Payment Changes, General Membership Inquiries, Emergency Access, Member Retention
Email - idshield@legalshield.com
Chat via Members Only at mylegalshield.com
Technical Support Request Form - http://connect.legalshield.com/supportticket

Member Services can also be reached by phone at 800-654-7757

Provider Services


Attorney Appearance requests for Field Events, Provider Open House Events, Will Workshop/Webinar Events
Email attorneyrequest@legalshield.com

Lori Owens - Sr. Director, Provider Services
loriowens@legalshieldcorp.com